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Frequently Asked Questions
Why are there different hanging options for the various display media?
Quite simply, not all media work with every hanging option. Except for Print Only, the media require no glass and are easy to wipe clean with a soft, dry cloth and water or non-ammonia window cleaner.
Print Only photos are the most cost-effective but will require your choice of custom framing upon arrival.
Float Plaqs are always shipped ready-to-hang with a wooden french cleat because they are designed to sit away from the wall, creating a floating effect. They include a beveled edge for a finished look.
Slim Plaqs have the same protective finish as Float Plaqs but are thinner and require a frame for hanging.
Canvas Wraps are available ready-to-hang only due to their depth. Your custom framer can help find a suitable frame if desired.
AlumaPress displays are available ready-to-hang (by cleat) or framed.
PlexiPlaq Floats are available ready-to-hang (by cleat) or framed.
How long will the photos last?
The papers and inks used in our prints are rated to last 100 years in an interior setting before fading or any other degradation. The AlumaPress displays are printed directly on the metal using cutting-edge technology that will last even longer.
What is your shipping policy?
Photos and products are professionally packaged and shipped via insured FedEx or USPS directly to you from our printer, ensuring your purchase arrives safely and as quickly as possible. Turn around time for shipping normal orders is 3 weeks.
What is your Policy on Returns/Exchanges/Refunds?
All photographic prints and displays are custom made to order and have a quality guarantee. Art is subjective, so please be sure of your choices based on subject, color, and light. Refunds or exchanges are not available, but orders are handled on an individual basis. We offer a replacement in the rare case of a defective product or damage in shipping. Please contact us immediately if this is the case.
Can we contact you with questions before ordering?
Yes, please do. We want you to be totally satisfied so if there is any doubt or questions, especially about the look of a display, please touch base before ordering. Custom phone orders are also welcome.
How can I keep up with your new work?
Follow James on Facebook at www.facebook.com/jamesfrankphotography for the latest photos, locations he has visited, and photo tips. Also, when contacting us, ask to be placed on our e-mail list so you can be among the first to know about any new releases or specials being offered.
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Inks, paper and canvas are long lasting and considered archival. Mounting boards are buffered, and adhesives are ph neutral to protect the life of the prints. UV overlays add protection from light and the elements.
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